Refund policy

RETURN POLICY

Bummer! We're sorry it didn't work out…

ALL REFUNDS ARE RETURNED AS A STORE CREDIT. No refunds will be made to the original payment method, no exceptions!

If you wish to return items for whatever reason, we do accept returns in unworn, unwashed, undamaged, unaltered and free of deodorant, smoke, perfume odors within 30 days from the date the order was placed.  

If you have any questions please send our Customer Care team an email at hello@cactusbloomco.com 

Our team is very small (but pretty F*ing incredible!) and we work very hard to make sure our customers are our priority. We are a small woman owned business and process requests as quickly as possible. Please allow up to 48 hours to receive a response to your email from our Customer Care team.

Please note: Due to the handmade nature of our products, slight imperfections may occur and pattern placement may vary.

Xo. LC


ORDER CHANGES/CANCELLATIONS

  • Once your order is placed, it is sent to our automated production facility to ensure our customers get their orders as soon as possible. Unfortunately, because of this automated process, any requests to change/cancel an order is no longer available after your order is submitted.
  • ORDERS CANNOT BE CANCELED OR MODIFIED AFTER CHECKOUT.
  • PLEASE DOUBLE CHECK, THEN TRIPLE-CHECK THAT ALL THE DETAILS ARE ABSOLUTELY 100% CORRECT FOR YOUR ORDER, INCLUDING EMAIL ADDRESS, SHIPPING ADDRESS, AND PHONE NUMBER.

RETURNS

DO NOT SHIP ITEMS BACK WITHOUT NOTIFYING US FIRST.

Final Sale Items: The following items are FINAL SALE and cannot be returned or exchanged, no exceptions:

  • Trucker Hats
  • Bags
  • “Sale” items
  • Pre-orders
  • Clearance
  • Custom orders
  • Gift cards
  • We cannot price adjustment for previously purchased items.

HOW IT WORKS: To start a return, send an email to hello@cactusbloomco.com to initiate the process. Be sure to include:

  • Order number 
  • First & last name 
  • Date of purchase 
  • Reason for the return 
  • Include the detailed name of the item(s) you are returning in your email.
  • Our team will guide you through the necessary steps and provide you with a return label where applicable.
  • When shipping your item for return, ensure the item and its original packaging are fully sealed to prevent damage during transit. Cactus Bloom Co. is not responsible for items damaged or lost in return transit.
  • Once a returned item has been received and approved, you will receive an email with information regarding your store credit. If an item is returned without prior approval and the return is rejected, the item may be shipped back to you at your expense. 
  • Exchanges are not offered at this time. If you would like to receive a different item, feel free to return your existing item and repurchase the new item.
  • We reserve the right to refuse a return if these conditions are not met.  

RETURN SHIPPING FEES

  • For U.S. customers, return shipping fees on all damage or defective items will be covered by Cactus Bloom Co. Please contact Customer Care at hello@cactusbloomco.com for instructions. 
  • If your package comes back to us as Return to Sender, we offer reshipping fee for $10.00 The additional shipping via PayPal or Venmo.  We will not return items that were return to sender by USPS. If you don’t pay for the reship within 30 days, we will donate your item to a local shelter. 
  • All shipping charges are non-refundable.

DEFECTS OR PROBLEMS WITH YOUR ORDER?

  • All damaged items must be reported within 5 Calendar Days of delivery date shown on your shipment tracking. Please email us with a photo attached. If the photo you sent is blurry and we can’t clearly determine the damage, we cannot guarantee a refund or exchange.
  • If you contact us after 5 days of receiving your damaged item, you will not be eligible for a refund or replacement. 
  • Certain dyes (like black or dark denim) may transfer to lighter colors. This irreversible effect is increased by humidity and temperature. We do not assume responsibility for dye transfer. 
  • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing, or items that have been damaged during washing or drying or improper care.
  • We are not responsible for items that were cut when opening your package. Scissor cuts are obvious and all our items go through quality control prior to shipping.
  • We are unable to offer exchanges on Graphic Tees or Graphic Sweatshirts as they are Made to Order.
  • Items may be returned by mail. Instructions provided by Cactus Bloom Co. Customer Care. via email.
  • Replacement order processing takes up to 7-10 business days plus shipping time (days depend on location and time of year).
  • To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern through analysis, we may restrict or refuse future transactions from such online customers.
  • When your order is placed, you have checked the box that means you have agreed to our terms and conditions which is all of the above.
  • As always, feel free to reach out to us at hello@cactusbloomco.com if you have any additional questions!

WRONG ADDRESS DISCLAIMER

  • It is the buyer's responsibility to make sure that the shipping address is entered correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. 
  • If your package comes back to us as Return to Sender, we offer a reshipping fee for $10. The additional shipping fee can be paid via paypal or venmo.  We will not return items that were returned to us due to incorrect address or carrier inability to deliver a package. If you don’t pay for the reship within 30 days, we will donate your item to a local shelter.
  • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
  • All our shipments include Tracking. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
  • When your order is placed, you have checked the box that means you have agreed to our terms and conditions which is all of the above.

Please reach out to us at hello@cactusbloomco.com if you have any additional questions.

Last Updated: November 1, 2024